Client Background

A growing women’s sportswear brand that sells both online and through a small retail store has a manual inventory tracking and order processing that had become time-consuming and error prone. Delayed fulfilment and stock discrepancies were affecting customer satisfaction and limiting growth.

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Problem Statement

1. Inventory and order tracking were done manually, leading to frequent stock-outs and overstocking.

2. Staff had limited experience with digital inventory systems, causing errors in orders and delays.

3. No standardized training or adoption plan existed for new processes or tools.

4. Business growth was being hindered by operational inefficiencies.

 

Objectives

1. Implement an inventory and order management system suitable for both online and in-store sales.

2. Train staff to use the system efficiently, minimizing errors.

3. Improve stock visibility, reporting, and order fulfilment speed.

4. Ensure smooth adoption with minimal disruption to daily operations.

 

Approach & Methodology

Our team applied a structured Change Management and Training framework:

 

1. Assessment & Planning

• Evaluated current manual processes and pain points in inventory and order management.

• Identified key users and created role-based responsibilities.

• Developed an adoption roadmap and training plan.

 

2. System Configuration & Testing

• Configured the inventory management system to match the company’s SKU structure, pricing, and warehouse layout.

• Conducted internal testing to ensure data accuracy and functionality.

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3. Staff Training & Support

• Delivered hands-on, role-specific training sessions.

• Provided step-by-step guides and quick-reference cheat sheets.

• Established a support channel for ongoing questions during the adoption period.

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4. Change Enablement

• Implemented phased adoption to reduce operational disruption.

• Regularly monitored usage and provided feedback sessions to reinforce best practices.

 

Solution

The final deliverables included:

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1. Fully configured inventory and order management system

2. Role-based training program for all staff

3. Quick-reference guides and SOPs for daily operations

4. Adoption roadmap with monitoring and support plan

5. Recommendations for ongoing process optimisation

 

Results & Impact

1. Stock accuracy improved by 35% within the first month.

2. Order fulfilment speed increased by 25%, reducing customer complaints.

3. Staff confidence with the system increased significantly, with fewer manual errors.

4. The business was able to scale online sales more efficiently, supporting growth.